Live Fish Terms & Conditions

Please ensure that you read our Live Fish Terms & Conditions before ordering any Live Fish

By purchasing Live Fish from us, you are agreeing to Our Terms and Conditions of Sale.

PLEASE NOTE WE ARE ONLY ABLE TO SEND LIVE FISH TO MAINLAND UK ONLY. THEREFORE WE ARE UNABLE TO SEND TO IRELAND, THE CHANNEL ISLANDS, THE ISLE OF WHITE OR THE SCOTTISH HIGHLANDS.

Delivery Prices & Schedule

All of our live fish are sent on a next day delivery signed for service according to the schedule below.

All orders of Live Fish over £75 are sent Free of Charge. All orders of Live Fish under £75 are subject to a £29.95 delivery charge.
When ordering you must select the £29.95 Live Turtle/ Fish Carriage Service. (Don't worry if your order was over £75 you will not be charged)

Please ensure that you select the £29.95 Live Turtle/ Fish Carriage Service when prompted when ordering. Any orders made with the 2-5 day service or the £4.95 Next Day service will be rejected. If you would like your Live Fish on a specific date please call or email after ordering so it can be arranged.

All livestock deliveries must be signed for and will be dispatched on the following schedule:
All livestock orders received between Thursday 2pm to Monday 1pm will be dispatched Monday for a next day courier for delivery Tuesday.
All livestock orders received between Monday 2pm to Tuesday 1pm will be dispatched on Tuesday for a next day courier for delivery Wednesday.
All livestock orders received between Tuesday 2pm to Wednesday 1pm will be dispatched on Wednesday for a next day courier for delivery Thursday.
All livestock orders received between Wednesday 2pm to Thursday 1pm will be dispatched on Thursday for a next day courier for delivery Friday.

*PLEASE NOTE*
We are only able to send Live Animals for delivery on Wednesdays, in order to get a Wednesday delivery, orders must be placed by 2pm Monday- Any orders received after 2pm Monday will be put onto the next following Wednesday delivery.

PLEASE CALL FOR STOCK AVAILABILITY ON ALL LIVE FISH BEFORE YOU PURCHASE

Guarantee On Live Fish

We offer a, 'Arrive Alive' Guarantee on all our live Fish. This means that should the fish arrive dead or die within 24 hours of you receiving the Fish, we will send out a free replacement -If a replacement is not available or is out of stock you will be refunded for the value of the Fish.

Due to the inherent risk of moving livestock we will only offer a free of charge replacement once.

Please note, the 24 hour guarantee period starts from when the parcel is signed for. We must be notified via email with pictures attached within this 24 hour period. Replacement fish we be sent at our convenience. We only give refunds on fish if we are unable to source replacements.

Anti Social Fish & Disease

Please note, the guideline lines we offer on the behaviour of fish are only guidelines. We accept no liability for consequential losses caused by the behaviour of fish purchased from us towards fish that you already have in your tank.

All of our Live Fish are quarantined before sale. They are checked to be in good health and free from any sign of disease before being sent. However, we unable to accept any liability for consequential losses caused by disease (bacterial, fungal or parasitical) to your existing fish stock by the introduction of our fish.

Acclimatisation Guides

For Aquariums:

Make sure you properly acclimatize your aquatic life to help them adjust to any changes in temperature, salinity and PH.
Turn off the aquarium lights.
Float the bags for 10-15 minutes to adjust the temperature
Then open the bag and add some aquarium water. If you roll down the sides of the bag it should float on the surface, make sure the bag is now left open.
After 5 minutes add some water to the bag.
After another 5 minutes add some more water to the bag.
After another 5 minutes release the aquatic life.
Keep the lights turned off to help them settle in and reduce the risk of aggression from established fish.
Always follow the procedure above even if the fish looks sick. Some fish when stressed do lie down but will quickly recover in the aquarium.

For Ponds:

If it is sunny and hot it is best to let the fish out quickly as they will get stressed and the bags will heat up if left to float. In this case take the bag to the pond, float and open it up. Add some pond water to the bag and release the fish. If it is not sunny then:

Float the bags for 10-15 minutes to adjust the temperature.
Then open the bag and add some water. If you roll down the sides of the bag it should float on the surface, make sure the bag is now left open.
After 5 minutes add some water to the bag.
After another 5 minutes add some more water to the bag.
After another 5 minutes release the aquatic life.
Always follow the procedure above even if the fish looks sick. Some fish when stressed do lie down but will quickly recover in the pond.